Basic Supplements

 

FAQ

With what service will the package be sent?
All packages are sent with the Post Office as this is the cheapest. 

How long after I made payment will my package be sent?
As soon as the funds clear in our account your package is sent, depending on banks it may take a day or two.

How will I know that my package have been sent?
You will receive a tracking number via e-mail.

How long does it take for a package to get delivered?
Normally it takes around 3days to major centres and a day or two extra to smaller towns. 

What are the charges involved?
The first 1kg has a flat rate of R28 thereafter it is R4/kg extra.

Can I request a overnight courier?
Yes you can - just e-mail me and ask for a quote.

Can I take out insurance on my parcel?
No need to do it - that is included in the shipping cost.

Why is shipping not included like with many other sites?
We believe that you as customer should not pay for shipping charges through higher product prices.

What if I do not have a secure postal adres?
If this is the case you just fill in your closest Post Office name and postal code. We will sent your package to this Post Office and you can claim your package with the tracking number we will send you.

How do I know where my package is?
Follow the link

www.sapo.co.za or http://sms.postoffice.co.za/tracking/Parcel.aspx
Simply type in your tracking number and you will be able to see where your package is.

I can't access the link above.
This happens from time to time and is no reason for concern. If you have however not received your package in 5 working days contact your Post Office with the tracking number and ask them to look on their system for your package.